PARCEL FIRMS 'FAILING TO DELIVER ON PERFORMANCE'

Parcel delivery firms are failing to deliver on customer satisfaction, according to a league table.Hermes and Yodel came bottom in a survey by Citizens Advice (CA) and Amazon Logistics was top, but all the firms had performance issues.The report, ahead of the busy Christmas period, compared several criteria, including customer service and trust.Delivery firms were a lifeline for many people during...

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